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Terms & Conditions

Last Updated: February 27, 2026

1. Introduction

Welcome to GeteVisa.com, operated by GET EVISA TRAVEL LLC (hereinafter "we", "us", "our" or "the Company"). These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("the User", "you" or "your") and the Company, governing your access to and use of our online travel document assistance services.

By accessing our website, submitting an application, or making a payment, you acknowledge that you have read, understood, and agree to be bound by these Terms in their entirety. If you do not agree with any provision of these Terms, you must not use our services.

2. Service Description

GeteVisa.com is a professional digital travel document assistance platform. Our service covers the entire lifecycle of your travel document application, including:

  • Data Review & Validation: Our team reviews all submitted information to identify potential errors, inconsistencies, or missing data before the application reaches official systems.
  • Secure Data Storage & Monitoring: Your information is securely stored in our encrypted systems and continuously monitored until the appropriate submission window opens.
  • Automated Submission & Processing: Our proprietary systems are configured to submit your application to the relevant government platforms as soon as the official processing window becomes available, ensuring timely delivery without requiring any action from you.
  • Document Delivery & Notifications: Once your travel document has been issued, you will be notified immediately via email (and SMS where available) with instructions to access and download your approved document.
  • Dedicated Customer Support: Our support team is available to assist you with questions, updates, or changes related to your application.

Important Disclaimer: GeteVisa.com is an independent service provider and is not affiliated with, endorsed by, or connected to any government agency or immigration authority. We do not directly issue visas, Electronic Travel Authorizations (ETAs), ED Cards, Digital Arrival Cards, or any other official entry permits. These documents are exclusively issued by the corresponding governmental institutions. The final decision regarding the approval or denial of any application rests entirely with the relevant immigration authorities.

3. How Processing Works — Timing & Submission Windows

One of the key advantages of our service is our understanding of the official processing requirements and timelines for each destination. Many government travel document systems operate within specific time windows prior to the traveler's arrival date. This means that applications cannot always be submitted immediately — they must be submitted within the timeframe established by each country's official system.

3.1. Destination-Specific Processing Windows

Different destinations have different rules regarding when applications can be submitted to their official systems. For example:

  • Aruba (ED Card): The official Aruba Embarkation/Disembarkation Card system only accepts submissions within a limited window before the traveler's arrival date (typically 7 days or less prior to arrival). Applications submitted outside this window are rejected by the government system.
  • Curaçao (Digital Immigration Card): Similarly, the Curaçao Digital Immigration Card system only opens for processing within a short period before the scheduled arrival date (typically 7 days or less). Each traveler in a group must be processed individually through the official system.
  • Other destinations: Each destination may have its own processing window and requirements. The specific timeline for your destination will depend on the rules established by the relevant government authority.

3.2. Early Application — Why It Is Recommended

You can — and we encourage you to — submit your application well in advance of your travel date, even weeks or months ahead. When you apply early:

  • Your data is securely stored in our systems.
  • Our team reviews and validates your information promptly.
  • Your application is placed in our automated processing queue.
  • When the official submission window opens for your destination and travel date, our system automatically submits your application — without any additional action required from you.

This automated approach is one of the primary benefits of our service: you do not need to track official system availability, monitor opening dates, or worry about missing the correct submission window. Our technology handles this for you.

3.3. Processing Time Estimates

While we make every effort to process applications as quickly as possible, actual processing times depend on factors beyond our control, including:

  • The availability and response times of official government systems.
  • Scheduled or unscheduled maintenance periods on government platforms.
  • High-volume periods (holidays, peak travel seasons) that may affect system capacity.
  • The accuracy and completeness of the information provided by the User.

We do not guarantee specific processing times, but we commit to submitting your application at the earliest possible opportunity within the official processing window.

4. User Responsibilities

By using our services, you represent and warrant that:

  • All information provided is accurate, complete, truthful, and up to date. You are solely responsible for any errors, omissions, or inaccuracies in the data you submit.
  • All documents and identification materials submitted are genuine, valid, and belong to the person named in the application.
  • You have the legal authority to submit the application on behalf of all travelers listed (including minors or dependents).
  • You will comply with all applicable local, national, and international laws and regulations.
  • You will review the application summary carefully before making payment and will notify us promptly of any corrections needed.
  • You understand that providing false or misleading information may result in application denial, entry refusal, or legal consequences imposed by immigration authorities.

5. Service Fees & Payment

Our service fees cover the full scope of professional assistance described in Section 2, including data review, secure storage, automated submission, document delivery, and customer support. Where applicable, government or official fees are included in the total price displayed during the application process.

All prices are displayed in United States Dollars (USD) and are final at the time of purchase. Service options and pricing may vary by destination. For full details on pricing, service tiers, and our refund policy, please refer to our Prices and Refund Policy page.

Payment is processed securely through our authorized payment providers. By completing a payment, you authorize us to charge the specified amount and confirm your acceptance of these Terms.

6. Refunds & Cancellations

Our refund and cancellation policy is described in detail on our Prices and Refund Policy page. In summary:

  • Refund requests may be considered only if the application has not yet entered the processing stage.
  • Once processing has commenced (i.e., resources have been allocated and your application has been prepared or submitted), refunds are no longer available.
  • Applications submitted early are not immediately processed; however, once they enter the active processing queue as the official window approaches, refunds will no longer be possible.

For refund requests or questions, please contact us at [email protected].

7. Limitation of Liability

To the fullest extent permitted by applicable law, GET EVISA TRAVEL LLC and GeteVisa.com shall not be held liable for:

  • Any decisions, actions, or omissions by immigration authorities, border control agencies, airlines, or any other third parties.
  • Denial, revocation, or delay of any visa, travel authorization, or entry permit by any government authority.
  • Delays or interruptions in processing caused by the unavailability, malfunction, or maintenance of official government systems.
  • Consequences arising from inaccurate, incomplete, or fraudulent information provided by the User.
  • Any indirect, incidental, consequential, special, or punitive damages, including but not limited to loss of travel arrangements, accommodation bookings, or other travel-related expenses.
  • Circumstances constituting force majeure, including but not limited to natural disasters, pandemics, government actions, cyberattacks, or other events beyond our reasonable control.

Our total aggregate liability for any claim arising out of or related to these Terms or our services shall not exceed the amount paid by you for the specific service in question.

8. Intellectual Property

All content on GeteVisa.com — including but not limited to text, graphics, logos, icons, images, software, source code, and the overall design and layout of the website — is the exclusive property of GET EVISA TRAVEL LLC and is protected by applicable copyright, trademark, and other intellectual property laws. Unauthorized reproduction, distribution, modification, or use of any content is strictly prohibited without prior written consent.

9. Privacy & Data Protection

We are committed to protecting your personal information. All data collected through our platform is processed in accordance with applicable data protection regulations and our Privacy Policy. By using our services, you consent to the collection, processing, and storage of your personal data as described therein.

We implement industry-standard security measures, including encryption and secure data storage, to protect your information. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

10. SMS Messaging Service

Program Description: As part of our service, you may receive transactional SMS messages related to your travel document application. These messages are sent to keep you informed about important updates, including application status changes and document availability.

Message Frequency: Message frequency varies based on your application status. You may receive SMS messages when:

  • Your payment is confirmed and additional information is required.
  • Your travel documents are ready for download.
  • There are important updates regarding your application status.

Message and Data Rates: Standard messaging rates from your mobile carrier may apply to all SMS messages you receive from us.

Opt-Out: You can opt out of receiving SMS messages at any time by replying STOP to any message. After opting out, you will receive a confirmation and will no longer receive SMS communications from us. Please note that opting out of SMS will not affect email notifications.

Help: For assistance with SMS messages, reply HELP to any message, or contact us at [email protected].

11. Third-Party Services

Our website may contain links to third-party websites or services. We are not responsible for the content, privacy practices, or availability of any third-party sites. Your use of third-party services is at your own risk and subject to their respective terms and conditions.

12. Dispute Resolution

Any disputes arising from or related to these Terms or our services shall be resolved in accordance with the laws of the State of Florida, United States. The parties agree to attempt to resolve any disputes amicably through direct communication before pursuing formal legal proceedings. Any legal action shall be brought exclusively in the courts located in Miami-Dade County, Florida.

13. Modifications to These Terms

We reserve the right to update or modify these Terms at any time without prior notice. Changes will become effective immediately upon publication on this page. The "Last Updated" date at the top of this page reflects the most recent revision. Your continued use of our services following any changes constitutes your acceptance of the revised Terms. We encourage you to review these Terms periodically.

14. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving its original intent.

15. Entire Agreement

These Terms, together with our Privacy Policy and Prices and Refund Policy, constitute the entire agreement between you and GET EVISA TRAVEL LLC regarding the use of our services, and supersede all prior or contemporaneous communications, representations, or agreements, whether oral or written.

16. Contact Information

If you have any questions, concerns, or requests regarding these Terms and Conditions, please contact us at:

GET EVISA TRAVEL LLC
407 LINCOLN ROAD, STE 708
MIAMI BEACH, FL 33139
United States
Email: [email protected]